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FAQ's
WE SHIP FROM THE UNITED STATES,CANADA,ITALY AND GERMAN.WE CHECK WHICH IS THE CLOSES FOR YOUR DESTINATION FOR FASTER SHIPPING.
Our phone cases are made using high-quality materials that we manufacture ourselves. They are impact-resistant and support wireless charging.
We use top-notch materials for our clothing, ensuring that our t-shirts are exceptionally comfortable. Our brand stands out thanks to a special type of material that adds uniqueness and value, making it worth the price.
Our standard shipping time to the US/CAN is typically 2-5 days. However, due to the high demand for our brand lately, shipping times may be slightly longer. Rest assured, we guarantee that your product will arrive within just one to two weeks at the latest. Thank you for your understanding and patience as we work to ensure you receive your order promptly.
We aim to make international shipping a smooth and reliable experience for you. Typically, our deliveries take between 7 to 14 business days to arrive, though this can vary based on your location. We prioritize your satisfaction and trust, ensuring that your order is handled with care and delivered promptly. Thank you for choosing us for your shipping needs!
For the first 20 customers, we typically offer a 30% lifetime discount. However, during our current sale season, anyone who purchases a product will receive a discount code upon receiving their order. Since you have made it this far, here's a 20% discount code valid only for today: YH75M58KGF23
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the shipping carrier's website.
AS WE AIM TO PROCESS ORDERS AS FAST AS POSSIBLE, YOU MUST REQUEST ANY CHANGES/CANCELLATIONS WITHIN 12 HOURS OF ORDERING. ALL REQUESTS AFTER THIS TIME WILL BE DENIED. YOUR ORDER CAN BE RETURNED FOR A FULL REFUND AFTER IT IS RECEIVED.
ALL ORDERS ARE HANDLED AND SHIPPED OUT FROM OUR WAREHOUSE. PLEASE ALLOW EXTRA TIME FOR YOUR ORDER TO BE PROCESSED DURING HOLIDAYS AND SALE SEASONS. WE PROCESS ORDERS EVERYDAY!
PLEASE CONTACT US AT VAELOCESHOP@GMAIL.COM
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
PLEASE CONTACT US IF YOU HAVE RECEIVED MERCHANDISE THAT IS INCORRECT, MISSING, AND/OR DEFECTIVE. PLEASE INCLUDE YOUR ORDER NUMBER, PHOTOGRAPHS OF THE ITEM(S), AND ALL RELATED REFERENCES UPON RECEIVING YOUR PACKAGE. WE WILL DO OUR VERY BEST TO RESOLVE YOUR CASE AS SOON AS POSSIBLE.
ALL REFUNDS WILL BE CREDITED TO YOUR ORIGINAL FORM OF PAYMENT. IF YOU PAID BY CREDIT OR DEBIT CARD, REFUNDS WILL BE SENT TO THE CARD-ISSUING BANK WITHIN 7-10 BUSINESS DAYS OF RECEIPT OF THE RETURNED ITEM OR CANCELLATION REQUEST. PLEASE CONTACT THE CARD-ISSUING BANK WITH QUESTIONS ABOUT WHEN THE CREDIT WILL BE POSTED TO YOUR ACCOUNT. IF YOU HAVEN'T RECEIVED A CREDIT FOR YOUR RETURN YET, HERE'S WHAT TO DO: CONTACT THE BANK/CREDIT CARD COMPANY. IT MAY TAKE SOME TIME BEFORE THE REFUND IS POSTED TO YOUR ACCOUNT.